Refund Policy

1. Summary

2. 14-day money-back guarantee

If you are not satisfied with Aurora Pro, you can ask for a full refund within 14 days of the date of your first Aurora Pro payment. This applies to the monthly, 3-month and yearly plans. You do not need to give a reason.

The guarantee applies to your first Aurora Pro purchase on an account. After a refund, your account returns to the Free plan.

3. Renewals

Aurora Pro subscriptions (monthly, 3-month and yearly) renew automatically at the end of each billing period until you cancel. Renewal payments are generally not refundable, so please cancel before your renewal date if you do not want to continue.

We will still look at any renewal case fairly. For example, we will refund you if you were charged twice by mistake, if you were charged after you had already cancelled, or if a technical problem on our side stopped Aurora Pro from working and we could not fix it.

4. Cancelling your subscription

You can cancel Aurora Pro at any time:

• using the subscription management link in your Paddle receipt or subscription email, or
• by emailing us at officialcontact022@gmail.com from the email address you used at checkout.

Cancellation stops future renewals. Your Pro features stay active until the end of the billing period you have already paid for, and then your account moves to the Free plan. Your Download Manager history, files you already downloaded and your workspace stay on your PC. We do not give partial refunds for unused time in a billing period, except under the money-back guarantee above or where the law requires it.

5. How to request a refund

You can request a refund in either of these ways:

Please do not send card numbers or passwords by email. We never need them to process a refund.

6. How refunds are paid

Paddle.com is the Merchant of Record for all Aurora Tube orders, so refunds are processed by Paddle. Once a refund is approved, it is sent back to the original payment method used at checkout.

Most banks show the refund within 5 to 10 business days, but the exact time depends on your bank or card provider. When a purchase is refunded, any subscription is also cancelled, and your account returns to the Free plan.

Cancelling or refunding Aurora Pro is separate from cancelling a file download. To stop a download, use the Download Manager; see Data deletion for removing downloads and partial files.

7. Your legal rights

This policy does not limit any rights you have under the consumer laws of your country. If those laws give you more rights, for example a statutory right to withdraw from a purchase, those rights apply in addition to this policy. Paddle's Buyer Terms also apply to your purchase.

8. Contact

Questions about a payment, a cancellation or a refund? Email Aurora Tube and we will help.

See also our Terms of Service, Privacy Policy and Pricing.